Due to the perishable nature of floral arrangements and fresh flowers, all sales are final.

Flowers, plants, and floral arrangements cannot be returned or exchanged once they have been delivered. This policy is in place to ensure quality, freshness, and safety for all customers.

If there is an issue with your order — such as damage during delivery, incorrect items, or quality concerns — you must contact us within 24 hours of delivery. 

We may request photos of the arrangement to help us review the issue.

If a verified issue is confirmed, we may offer one of the following at our discretion:
• A replacement arrangement
• A partial refund
• Store credit

Refunds or replacements are not available for:
• Customer preference changes
• Incorrect delivery information provided by the customer
• Natural variations in flower color, size, or seasonal availability
• Orders refused or unattended at delivery

All floral designs are subject to seasonal availability. While specific flowers may vary, the overall style, color palette, and value of the arrangement will remain consistent.

For assistance, please contact us directly. We are committed to customer satisfaction and will work with you to resolve any qualifying issues promptly.